Anonymous
map-marker New Port Richey, Florida

Reference Amish rocking chair

I do not like having to go on email to ask a question. I like to speak to a person.it would not give me that choice at all
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Tami M Rce
map-marker Norristown, Pennsylvania

Horrible product and worse customer service

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The Porch Swing Company - Horrible product and worse customer service
The Porch Swing Company - Horrible product and worse customer service - Image 2
The Porch Swing Company - Horrible product and worse customer service - Image 3
The Porch Swing Company - Horrible product and worse customer service - Image 4
Updated by user Feb 09, 2019

Hello, It has not been resolved. They just avoid the issue.

Want me to sand off the finish for which I paid extra, but the thing won't even move to do anything.

They refuse, absolutely refuse, to do a thing about it. I've filed a BBB complaint and am getting nowhere...

Original review Jan 09, 2019
Hello, I paid almost $600 for an outdoor swing. I paid extra for a center fold-down tray, and paid extra for a white finish.

In just a few months the center fold-down tray has become stuck and cannot fold nor be placed upright. The bench wood is cracking at the screws. The company does nothing except tell me it has swollen because it's outside. Of course it is outside - it is made to be outside.

They said to sand it, but that would will ruin the finish for which I paid extra. Besides, I cannot even sand it when it will absolutely not move nor should I even have to do anything. It should be made properly and made to be outdoors when that is its only use. It is stuck in a semi-open position.

I have contacted them multiple times. They do not respond to my emails at all. When I contact them via their online form, I get the identical response stating the issue is from it being outside and my having to sand it each time, as if it's automated.

Very poor quality and customer service for almost $600.00 and a wait of weeks to receive it. This bench was expected to last for years and years and it has not even been a half of one year.
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Loss:
$600
Pros:
  • Swing for a month until it started to crack
Cons:
  • That the swing did not last & their horrible customer service
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Wynona L

No assembly instructions

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Ordered a swing. It shipped with no assembly instructions. Browsed to the Company Website. No assembly instructions available.
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Loss:
$400
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Mary C Xag
map-marker Lumberton, North Carolina

Throughly Frustrated!

I try to give anybody a benefit of the doubt. I read many of the reviews of your company before I decided on a swing. Well ,I should have listened. I called three times this afternoon to ask only two questions before I ordered tbe swing I wanted. Every time I called it said all representatives were busy and one would call back in a few minutes . Total lie! I am still waiting. If u don’t need my business believe me I can order it elsewhere . I have never in my life had such trouble trying to order something . Your company better change your customer service or u will out of business . Really wanted that swing. What a crying shame. Mary
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Reason of review:
Poor customer service
cheryl p Its
map-marker Atlanta, Georgia

Poor customer service

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Buyer beware. Impossible customer service. My emails went to their spam. Seriously a internet company and customer emails go to spam. You cannot speak to customer service unless you say you are going to place a order. That is a tell all. I canceled my order because I was scared as I was being scammed.Charged a 25% handling charge even after I talked to Tim in Oxford MS. where the swings are made and he has not even started the order. He called me about the order being canceled. Simply put...shady buyer beware! .
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Loss:
$100
Reason of review:
Poor customer service
David W Vku
map-marker Carlsbad, California

Poor Customer Service Experienced at ThePorchSwingCompany.com

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I ordered an item from ThePorchSwingCompany.com six business days ago so that I'd have a nice porch swing for my elderly mother when she visits at Thanksgiving (I live in Southern California, where it's still in the 70's). It was supposed to ship within 3 - 5 business days. When I tried to get a shipping update, I could not get a live person. Everything is handled via email - EVERYTHING. I finally got a hold of someone via email named Darlene who after a lot of emails and pushing finally admitted that they had a "warehouse delay" and couldn't ship as promised/advertised. Consequently, she cancelled my order. I am mad at myself for not checking online reviews before I ordered a porch swing from ThePorchSwingCompany.com. If I had, I wouldn't be spending time writing this review - I'd be watching my elderly mother enjoying a good book on my new porch swing. Don't make my mistake!
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Cons:
  • Customer service
  • Shipping process
Reason of review:
Poor customer service
Nedra F
map-marker Flint, Michigan

Do NOT stand behind their product warranty

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I purchased a porch swing (which turned out to be a *** product) and including a cushion and cover just about a year ago. After washing the cover the zipper came un sewn at one entire end of the upper side. I contacted The Porch Swing Company with my account information etc and asked if I should send a photo for replacement or repair. They responded and confirmed to send photo and they would send me an estimate! They sent me an estimate of $47.40 to sew up the cover of about 2 feet. They do not stand behind their products, would not call me or explain why they would not repair or replace the cover. Sunbrella Fabric is very expensive and I feel they should stand behind their products. It was not torn or dirty or stained... the zipper just came un sewn. I would never purchase any thing else from them and hope would won't either!
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Loss:
$55
Reason of review:
Warranty issue

Preferred solution: REPAIR THE COVER!

Anonymous

Not happy

Ordered on sale, product delivered with countless calls on progress and how its being shipped because i guess their internet email is broken and only works if money is attached to an order incoming. Horrible customer service.

Product packaging is awful and parts got chipped during delivery. FedEX always breaks things, regardless of "fragile" printed on the box. Assembly required!!! and product is only okay in quality and construction.

Seemed the picture had thicker wood on it than what got delivered and its not as heavy duty as one would expect for a $400+ swing... If i paid full price for this I would have been really pissed off. As is was I think it was at least 100 over what it should have cost. sloppy workmanship, incomplete staining, no varnish, included screws for the cup holder with a SQUARE driver head on them....

Who has that driver just laying around?

I suppose if I hung drywall for a living I would but not as a general homeowner or even a guy with lots of tools for most every house job...... would not buy from them again and if you do I hope its when the product is on sale and you don't feel cheated.

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Reason of review:
Bad quality
Featured
Anonymous

Warped Swing

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The Porch Swing Company - Warped Swing
I purchased a swing for almost $300 in March, 2017. After 6 months, the slats in the seat had warped to the point of almost separating from the screws holding them in place. Very obvious and poor quality materials. Swing was treated with a sealer and water repellant prior to hanging. When I contacted them, they wanted me to ship back the entire swing, in spite of pictures so they could "evaluate it." I asked for them to send me a new seat, which I would reattach. They refused. I already paid shipping once, I ain't doing it again.
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Loss:
$300
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Nashville, Tennessee

Great sales, good product, horrible post-sales care

Highly dissatisfied with service. Good quality product with no after-sales care. It came with no screws to hang it! Terrible assembly instructions and when I asked a question about how best to hang it, they told me to hire a general contractor. I did have to hire someone to assemble it. Then had to have them come back 4 times to figure out how to hang it. Luckily they only charged me one additional service fee of $75! Geesh! I emailed them twice to express my dissatisfaction and they just have refused to answer my emails! DO NOT BUY FROM THEM! I will continue to post my reviews everywhere I can, as I told them I would do if I don't get a response.
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Reason of review:
Poor customer service
Anonymous

Happy Customer

The Porch Swing Company - Happy Customer
A had a great experience! I read several bad reviews and was very nervous to make my purchase. My wicker porch swing just came in today and it was honestly even better quality than I could have imagined!! I'm very happy!
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Reason of review:
Good quality
1 comment
Nedra F

Just wait until you need service and you won't be so happy! They won't respond or if they do they will give you the run around and won't be helpful or stand behind their products. Please be sure to update your post when you reach out to them for them to stand behind their products...

Anonymous

Awful Company

Bogus website, non existent customer service, hidden charges, buyer beware!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Big Bear Lake, California

Website is misleading with dimensions. Return policy is bad!

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The Porch Swing Company - Website is misleading with dimensions.  Return policy is bad!
The Porch Swing Company - Website is misleading with dimensions.  Return policy is bad! - Image 2

After ordering a 4' swing and speaking with customer service, the swing arrived and was almost 5"inches smaller than plainly advertised! This is the advertising for the product: Porchgate Amish Made Mission Red Cedar Porch Swing, Select Length 4 Foot.

The product is available through Amazon and is not exclusive to the website owned by westchaseshops.com. After I emailed my concerns, they replied with a specs sheet that clearly states the dimensions of the swing. However, the fits page adverting is clearly misleading, as it states: (4 Foot Porch Swings Two person or 4 foot swings are just the perfect size for any porch and the most popular swing size available. - Product Lengths Please note all products are categorized on our website for easy browsing and searching.

This includes product lengths as we group products to their nearest foot (3, 4, 5, 6, and 7 foot). )

Also, they claim that all their swings are made exclusively for them which is not true and is made by Amish which is also not true. You can find all these swings online and on Amazon with a better return policy!

I would advise that you avoid all products from: westchaseshops.com and www.theporchswingcompany.com. Very bad customer service and misleading website.

View full review
Loss:
$275
Cons:
  • Product or customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

The Porch Swing Company Swing Review

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I ordered a child swing that arrived damaged. The company has yet to send me a new swing although I sent the damaged swing back. However they deducted the money from my account!
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Reason of review:
Damaged or defective
Anonymous
map-marker Burlingame, California

They stuck me with useless merchandise

The Porch Swing Company - They stuck me with useless merchandise

Ordered a toddler swing (BSP-015) for grandson's 1st birthday. There were no product specs on the website, but the ropes were described as "tree length" so that sounded pretty good. We added the $35 "corresponding product" mounting brackets (LIG-002) to the order on the seller's recommendation. Stated price included "free shipping".

On arrival, I immediately noted that the swing's ropes were too short, not what I'd have expected from a description of "tree length". They extend less then 36" over the top of the seat, maybe 18" over the head of a seated child. I cannot imagine anything low enough to which I could mount this thing, certainly not a tree. There is not enough length for much of a swing arc and I suspect that the clearance would be potentially unsafe in some cases.

As for the add on items ... the brackets are NOT compatible with the swing for which they were recommended. Both the brackets and the ends of the swing ropes are closed metal rings. You cannot attach the ropes to the brackets that they suggested as "corresponding product".

We tried to contact the company to arrange for return and refund. Not just because the items were unsuitable for us, but because we felt they were not as described. While their website touts their customer service and provides an 800 service number, one cannot speak to a person when calling. All callers are directed to the website. After a week of emails, they agreed to allow me to return the product ... but I must pay the return shipping. AND ... they will charge me a 20% restocking fee. AND ... they will deduct from any refund whatever they say their shipping cost was, because shipping was included in the purchase price.

Needless to say, I am disappointed in this company and likely stuck with these items. I would suggest avoiding The Porch Swing Company and it's affiliate WestChase Shops Inc. Evidently, there are plenty of dissatisfied customers who would agree.

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Reason of review:
Bad quality